Step 1: Inspection and Pickup
You call us and we send one of our specialists to pick up the rugs from your home or office (free delivery and pickup, remember). We will also inspect the rug or carpet and show you the problems, if any. Afterwards, we'll get the items to our Westchester facility.
Step 2: Vacuuming Your Rug
The first phase is to vacuum everything out of the rug. This includes dust, debris and dirt. Most allergens are also removed during this process.
Step 3: Preparing the Rug for Washing
Next, we want to find the best cleaning procedure for your rug and the best cleaning products to use for maximum results. This is done by testing the rug in several ways (colors and fibers are also tested).
Step 4: Cleaning Your Rug
This is where the hard work begins. Our experienced rug cleaners will hand-wash your rug using specific techniques and modern tools. Don't worry, we do not use industrial machines that can damage your precious items. The end results are spectacular.
Step 5: Drying Your Rug
The cleaned rug undergoes a drying procedure. It is 100% safe, of course. We don't use aggressive tumble dryers or other heavy machinery. The end result is a completely dry rug or carpet.
Step 6: Repairs and Final Inspection
Now that the rug is dry, we can start to work our magic. If you've ordered our rug repair or rug restoration service, our specialists get the job done. After this, your precious rug undergoes one last inspection. In case we find any problems, the rug is sent back for a second washing.